Returns & Refund Policy

Last updated: 8 July 2026 | BITS Perth Pty Ltd | ABN 92 552 536 171

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30 Days

Faulty / DOA returns

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14 Days

Change of mind

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Manufacturer

Warranty honoured

⚡

Fast

Refund or replacement

✅ Australian Consumer Law Guarantee

All purchases from BITS Perth are protected by the Australian Consumer Law (ACL). You are entitled to a replacement, repair or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty or Dead-on-Arrival (DOA) Products

If your product arrives faulty, damaged in transit, or fails to work as described within 30 days of delivery, we will:

Provide a full refund, replacement, or repair — at your choice
Cover all return shipping costs
Process the replacement or refund within 5 business days of receiving the item

Please contact us within 30 days of receiving your order to be eligible for this policy.

Change of Mind Returns

We accept change of mind returns within 14 days of delivery, subject to the following conditions:

Item must be unopened and in original packaging with all accessories included
Item must be in a resaleable condition — unused and undamaged
A 15% restocking fee applies to change of mind returns
Return shipping costs are at the buyer's expense
Software, downloadable content, and consumables (ink, toner, batteries) are not eligible for change of mind returns once opened

Manufacturer Warranty

All products sold by BITS Perth include the manufacturer's warranty as stated in the product listing (typically 12 or 24 months). For warranty claims after our 30-day returns window:

We can assist you in lodging a warranty claim with the manufacturer
Many brands (APC, Logitech, HP, Lenovo, Ubiquiti/UniFi) have their own warranty claim portals
Contact us at admin@bitsperth.com.au and we'll point you in the right direction

Items Not Eligible for Return

Software licences and digital goods once activated or downloaded
Consumables (printer ink/toner, batteries) once opened
Items damaged through misuse, accident, or improper installation
Custom-configured or special-order systems
Items returned after the relevant return window has passed (unless covered by ACL)

How to Return an Item

1

Contact us first Email admin@bitsperth.com.au or call 0477 032 032 with your order number and reason for return. We'll confirm eligibility and send a Return Authorisation (RA) number within 1 business day.
2

Pack the item securely Include all original packaging, accessories, and manuals. Clearly mark your RA number on the outside of the parcel.
3

Ship to us Send to: BITS Perth, Clarkson WA 6030. For faulty items we'll provide a prepaid return label. For change of mind returns, please use a trackable shipping method.
4

Refund or replacement processed Once we receive and inspect the item, we'll process your refund to the original payment method or dispatch a replacement within 5 business days. Refunds may take 3–5 business days to appear on your statement.

Refund Method

Refunds are issued to the original payment method used at checkout (PayPal, debit or credit card). We do not offer cash refunds. Refund processing time after approval is typically 3–5 business days, depending on your bank or payment provider.

Shipping Damage

If your order arrives visibly damaged, please photograph the packaging before opening and contact us within 48 hours of delivery. We will file a claim with the carrier and arrange a replacement or refund at no cost to you.

Need to start a return or have a question?
Our team is here to help — we aim to respond within 1 business day.

📧 Email Us to Start a Return

or call 0477 032 032 · Mon–Fri 9am–5pm AWST