Australian Privacy Act 1988
How we collect, use and protect your personal information.
BITS Perth (ABN: 92 552 536 171) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
BITS Perth is a locally-owned IT services business based in Clarkson, Western Australia. We provide computer and laptop repair, managed IT support, cybersecurity services and web design. References to “we”, “us” or “our” in this policy refer to BITS Perth.
If you have any questions about this policy or how we handle your information, please contact our Privacy Officer:
- Email: admin@bitsperth.com.au
- Phone: 0477 032 032
- Address: Clarkson, Perth WA 6030
2. Information We Collect
We collect personal information only when it is reasonably necessary to provide our services or respond to your enquiries. The types of information we may collect include:
Information you provide to us
- Name, email address and phone number (via our contact and quote forms)
- Business name and size (when enquiring about managed IT services)
- Device details and description of technical issues (when requesting a repair quote)
- Website requirements and business information (when enquiring about web design services)
- Payment information (processed securely through our payment providers — we do not store card details)
Information collected automatically
- Website usage data including pages visited, time spent and referring pages (via Google Analytics, if enabled)
- IP address and browser type
- Cookies and similar tracking technologies (see Section 7)
Information from third parties
We may receive information about you from social media platforms (such as Facebook) if you contact us or interact with our pages on those platforms, subject to their own privacy policies.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes for our services
- Deliver the IT services, repairs or web design work you have engaged us for
- Send appointment reminders, service updates or follow-up communications
- Process payments and maintain financial records as required by law
- Improve our website, services and customer experience
- Comply with our legal and regulatory obligations
- Send promotional communications about our services — only where you have provided consent or we are permitted to do so under Australian law (you may opt out at any time)
We will not use your personal information for purposes other than those listed above without your consent, unless permitted or required by law.
4. Disclosure of Your Information
We do not sell, rent or trade your personal information. We may share your information with:
Service providers
- Formspree (formspree.io) — our contact form submission service. Formspree receives the information you submit via our website forms. Please review Formspree’s Privacy Policy.
- Google — for Google Analytics (website usage statistics) and Google Maps (location services). Please review Google’s Privacy Policy.
- Meta (Facebook) — if you contact us via Facebook Messenger or interact with our Facebook page. Please review Meta’s Privacy Policy.
- Payment processors, where applicable, to complete transactions securely.
Legal requirements
We may disclose your information where required by law, court order, or to protect the rights, property or safety of BITS Perth, our customers or others.
Overseas disclosure
Some of our third-party service providers (including Formspree and Google) may store or process data outside Australia. We take reasonable steps to ensure these providers maintain standards consistent with the APPs.
5. Data Storage and Security
We store your personal information securely using industry-standard protections including encrypted email, password-protected systems and secure cloud services. We retain personal information only for as long as it is needed for the purpose for which it was collected, or as required by Australian law (including tax record-keeping obligations of up to 7 years).
While we take reasonable precautions to protect your information, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you have concerns, please contact us directly.
6. Your Rights Under the Australian Privacy Principles
Under the Privacy Act 1988 (Cth), you have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate, out of date, incomplete or misleading
- Request deletion of your personal information (subject to our legal obligations)
- Opt out of receiving direct marketing communications at any time
- Complain about how we handle your personal information
To exercise any of these rights, please contact us at admin@bitsperth.com.au. We will respond to your request within 30 days.
7. Cookies
Our website may use cookies — small text files stored on your device — to improve your browsing experience, analyse website traffic and support certain website functions. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
We do not use cookies to collect sensitive personal information.
8. Children’s Privacy
Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any website you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
11. Complaints
If you believe we have mishandled your personal information, please contact us first at admin@bitsperth.com.au so we can attempt to resolve your concern.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner (OAIC)
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- GPO Box 5218, Sydney NSW 2001
This Privacy Policy was last updated on May 2026. It is governed by the laws of Western Australia, Australia.